If you are getting a red light on the pendant:
- Are you in an area that the Vigil system is covered by? If not, try moving to a coverage area and trying again.
- If you are in a coverage area, try changing the battery.
- Are there any Maintenance calls? Like Receivers showing as “Device Not Found” or Canbus Failure?
- Are other known working pendants having the same issue in the same area?
If you are getting a blue light but no call:
- Double check that the pendant set up correctly in the software.
- Is the pendant call appearing on the Vigil Remote Active Calls screen?
No light on the pendant:
- Change the battery.
- Did the pendant get water inside?
- Is there any physical damage?
Call or email our support team with the ID of the pendant in question and we can determine if it’s still under warranty. You can reach Vigil Support at 877-850-1122 Monday to Friday from 8am to 5pm Pacific Time. For emergencies, you can call 24/7/365 and press 8 to leave a message. Alternatively, you can email support@vigil.com (do not use email for emergencies).